FAQ

To view the complete list of our authorized retailers, please visit our Store Locator and apply the "Certified Retailer" filter.

Discover our partner tasting venues by visiting our Store Locator and selecting the "Bar / Restaurant / Hotel" filter.

Our formats are primarily distinguished by the type of bottle and its volume, such as THE DROP (10ml), La Miniature (50ml), the Classic Decanter (700ml), or larger formats like the Jeroboam (3L) and Mathusalem (6L). They also vary in their design and presentation, adapting to different preferences and occasions.

To place an order, simply select the desired product in our online store and add it to your basket.
Once you have finished, proceed to the checkout screen, where you must enter your shipping and billing details to finalize the purchase. Note that each product availability varies depending on the shipping state.

In case of product unavailability, click on "Contact the Concierge" to be contacted by our team.

Please remember that you must be older than 21 years old to order.

Decanter personalization is available allowing you to engrave a special message or date, making your decanter uniquely yours. This bespoke service can be explored and arranged through our website during the purchase process. Please note that the availability of engraving may also vary by state or region and format.

Personalization and craftsmanship typically add up to 10 business days to your order's standard delivery time. However, this timeframe may be extended depending on product and engraver availability.

Due to their unique and bespoke nature, personalized items cannot be returned or exchanged unless they arrive damaged or defective.

Once your order has been processed and shipped, you will receive a confirmation email from our partner, Flaviar, containing a tracking number and a link to monitor your delivery status.

Your order will typically be processed and dispatched within 1 to 2 business days. A shipment notification email will be sent as soon as your order leaves retailer's warehouse. Please note that actual delivery time may vary depending on your location and the carrier.

In accordance with state laws, all alcohol sales are final. However, if your order arrives damaged, leaking, or is incorrect, please contact Flaviar’s customer service team at louisxiii@flaviar.com within 7 days of the delivery date, and provide the following information:
• The order number
• A description of the issue
• Photos of the package you received and its contents (if needed)

Please hold onto your damaged item(s) in the condition you received them (including the original packaging) so that we can process a claim and provide further instructions.

Delivery is currently available across 41 US states and territories:
Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Virginia, Vermont, Washington, Wisconsin, Wyoming

For any questions or requests related to your order, please contact us at louisxiii@flaviar.com. Our team is available to assist you and will respond to your inquiry as soon as possible.

To modify or cancel your order, you can use the link found in your order confirmation email, and contact Flaviar’s customer service team as soon as possible via louisxiii@flaviar.com (please include your order number). Please note that although the Flaviar team does their best to assist, we cannot guarantee that your request can be fulfilled once the order is underway.

All returns must be made within 30 days of purchase. To be eligible for a return, the product should ideally remain unopened.

There are no age restrictions for visiting our facilities or experiences. Tastings are reserved for participants aged 18 and over. For those who do not wish to consume alcohol, an alternative will be offered.

To cancel or modify a visit, please contact visites.remymartin@remy-cointreau.com.

During your visit to the Estate, you can discover Remy Martin's boutique featuring the collection of LOUIS XIII cognacs.

To book a unique visit or experience, please select your desired experience and visit within our website. To make a reservation, simply click on the 'Reservation Request' button. This will automatically open a pre-filled email to be contacted by our Hospitality team.

LOUIS XIII Society membership is personal and non-transferable. The benefits and privileges are exclusively reserved for the registered member.

You can register your decanter directly on The LOUIS XIII Society website by providing your unique decanter number. You will find this unique code number on the first page of the leaflet, on your decanter and on its stopper.

Members of LOUIS XIII Society enjoy a range of exclusive benefits, including priority access to limited editions, invitations to private events and tastings, personalized services, and curated content that delves into the heritage and savoir-faire of LOUIS XIII.

If you lose your registered decanter's stopper, please contact our Conciergerie service team. They will be able to assist you with the necessary steps to address this situation and ensure the continued authenticity and benefits associated with your registered decanter.

LOUIS XIII Society is an exclusive club for LOUIS XIII connoisseurs and enthusiasts. Members gain privileged access to unique experiences, personalized services, and a deeper connection to the world of LOUIS XIII. You can learn more and apply for membership through the dedicated section on our website.

For any inquiries or assistance, you may contact the LOUIS XIII Concierge Service directly via conciergerie.us@louisxiii-cognac.com or by completing the "Contact LOUIS XIII" form at the bottom of our website. Our dedicated team remains at your full disposal to assist you.

If you encounter any technical difficulties while using the LOUIS XIII Society platform, please contact the LOUIS XIII Concierge service directly via conciergerie.us@louisxiii-cognac.com or by completing the "Contact LOUIS XIII" form at the bottom of our website. Kindly provide a detailed description of the issue, including any error messages or steps to reproduce it, so our team can assist you as effectively as possible.